Return & Refund Policy – The Optical Store
At The Optical Store, we strive to ensure the highest quality in every product we deliver. However, if you receive a defective or damaged product, we’re here to help.
Returns:
- We only accept returns for defective or damaged products.
- The return request must be initiated within 3 days of product delivery.
- Products must be returned in their original packaging, unused and with all tags intact.
- Please share a photo or video proof of the defect via email at support@theopticalstore.in before sending the product.
Exchanges:
- Exchanges are not accepted at this time.
- We recommend reviewing your order carefully before checkout.
Refunds:
- Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
- If approved, the refund will be processed within 7 working days, and the amount will be credited to your original payment method.
Important Notes:
- Shipping charges are non-refundable.
- The Optical Store reserves the right to deny returns that do not meet our policy guidelines.